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Re: Design Question on ITSM Categorization and it's usability

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Hello,

 

I regard the multi-level categorization changes as quite critical in the systems. In most of the customer implementations I have managed, the categorization was a central piece of the process execution.

It would be used to support BP determination (with BRF+) and also be a very structuring information for reporting. Sometimes we even have 'dependencies' between the categorization and the Org. Model (PPOMA_CRM).

 

This means : not changeable by end-user and to be treated as sensitive. Requires a strict testing before delivering changes to production

 

Regards, Sebastien


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