Important: Your company has to be clear about how much they would like to track / keep in excel sheets and how much they would like to track in SAP
Numbering is related to above post
1.
We have 2 types of Customers Credit Customers and Cash Customers. If Customer return the materials then company does not pay them back and if material is damaged then resend another quantity to the customer free of charge.
a) Customer returns, no money to pay by company -
- Probably donot create RE order etc.
- directly manage the inventory
b) Customer returns damaged goods -
- Create RE order > RE delivering (stock to Quality Inspection by movt type 651) > PGR > RE credit memo
FD (with reference to RE order) > Delivery
(no billing in Free of charge process)
2.
What is the best way do i handle it with sales order or billing. If i handle it with billing then cash customers can be utilized bcoz they paid earlier. and for Credit Customers i think Sales order reference to Return Order.
Yes you can go for the above, but then you would need two different sales document types (ZRE1, ZRE2). Because field "Reference mandatory" can take only one value - either reference to sales order or reference to billing document.
If the order quantity is ALWAYS the billed quantity, then you could go for with reference to ORDER for both Credit and Cash customers.
This would make configuration and end user (order entry) much easier and less errors - I recommend this.
Message was edited by: T W updated content in blue font